Frequently Asked Questions

Everything you need to know about your Moon Nude shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned unless there is a manufacturing defect.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific brand dimensions, as our silhouettes are designed for a tailored, true-to-size fit.

What payment methods do you accept?

Moon Nude accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are Moon Nude products sustainably made?

We are committed to ethical fashion. Our collections utilize eco-friendly fabrics and are produced in facilities that guarantee fair wages and safe working conditions. Check our 'Sustainability' page for more specific material details.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team via live chat or email.